topic Re: Phone is not working in Get Support

Phone is not working

samsuungs6edge0 — Tue, 04 Jan 2022 20:38:35 GMT

I payed my phone bill on feburary 27th because i was going away on a trip and my plan was due on march 1st, and my phone is not working now. i caled *611 and they told me my account balence is $30.00

can someone please help me solve this problem?

Re: Phone is not working

NDesai — Thu, 01 Mar 2018 22:29:02 GMT

@samsuungs6edge0 You will need to send a private message to the Moderator_Team with your account info.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Re: Phone is not working

SD08 — Thu, 01 Mar 2018 22:29:32 GMT

Looks like you'll need moderator help. Click this Moderator_Team link to send a private message for assistance. Include your phone number, PIN number, and e-mail address.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Phone is not working

will13am — Thu, 01 Mar 2018 22:29:33 GMT

It is possible that the payment did not work. Are you able to login to the account to check account status? If you have problems with navigating the account, I suggest contacting the moderator team and they can assist with that. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Phone is not working

will13am — Thu, 01 Mar 2018 22:30:59 GMT

Wow, the same response within such a short time, like 3 channel surround sound.