topic Re: changing subscription that is the same price in Get Support

changing subscription that is the same price

imzz — Tue, 02 Jan 2024 21:24:18 GMT

hi, i took advantage of the black friday promo for 40GB for $34 however now for boxing day the promo has improved to 50GB for the same price. i am trying to take advantage of the promotion however when i try to change the option doesnt appear and i think its because it is the same price. i would like to take advantage of the additional 10GB for two accounts.

Re: changing subscription that is the same price

Handy1 — Tue, 02 Jan 2024 20:29:40 GMT

@imzz Yes because it for new activations only but Submit ticket with support . They can sometimes help , they helped me with that plan @imzz

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: changing subscription that is the same price

hTideGnow — Tue, 02 Jan 2024 20:30:33 GMT

hi @imzz some said they had success with agent's help, you can try

please submit ticket with CS agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: changing subscription that is the same price

Public204 — Tue, 02 Jan 2024 20:31:20 GMT

You could try reaching out to a agent to see if they could do the change

Re: changing subscription that is the same price

Meow — Tue, 02 Jan 2024 20:35:18 GMT

Most promos are for NEW customers only.

Read small print of promo offer. Most likely you are now existing customer and promo does not apply to you.

If you do not care for rewards or phone number, open new account, stop paying for existing and you will have new plan in place with new number.

Re: changing subscription that is the same price

mrsblondee — Tue, 02 Jan 2024 20:37:14 GMT

I was in the same situation as you. I had success after reaching out to agents a few times. Good luck!

Re: changing subscription that is the same price

Public204 — Tue, 02 Jan 2024 20:41:59 GMT

Your second choice might be port your number out to a other provider get the cheapest plan then buy a new SIM card and port the number back but you may have to use a other email address if you do that

Re: changing subscription that is the same price

Saravann — Tue, 02 Jan 2024 21:06:52 GMT

wow you must be one of the lucky one!

Re: changing subscription that is the same price

Vanostril — Tue, 02 Jan 2024 21:23:13 GMT

Can I ask how you actually got a hold of an agent? I feel like I've tried everything.... thanks in advance!

Re: changing subscription that is the same price

Handy1 — Tue, 02 Jan 2024 21:27:02 GMT

@Vanostril Here’s how use this direct link to support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: changing subscription that is the same price

Vanostril — Tue, 02 Jan 2024 21:31:28 GMT

Thank you so much! Do you know where the responses come to? Is it in this forum? email? My account somewhere?

Re: changing subscription that is the same price

Handy1 — Tue, 02 Jan 2024 21:32:21 GMT

@Vanostril yes

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: changing subscription that is the same price

Saravann — Tue, 02 Jan 2024 21:32:55 GMT

it will be send private email...

Re: changing subscription that is the same price

Vanostril — Tue, 02 Jan 2024 21:34:26 GMT

Thank you! 😄

Re: changing subscription that is the same price

computergeek541 — Tue, 02 Jan 2024 21:52:26 GMT

@Saravann wrote:
it will be send private email...

Public Mobile does not accept e-mail from customers looking to reach customer service. Everything needs to be done on this website.

Re: changing subscription that is the same price

sal82 — Tue, 02 Jan 2024 22:58:40 GMT

What did you tell them? I tried to downgrade my plan to the boxing week special, but they said they couldn't do it. I even told them I was willing to pay again if I have to(just paid last week), and they still said no.

Re: changing subscription that is the same price

Handy1 — Tue, 02 Jan 2024 23:00:43 GMT

@sal82 I just asked to go to that plan and said ok . But I wasn’t down grading . Better chance if it’s same price or higher price plan not cheaper plan is my guess

Re: changing subscription that is the same price

Saravann — Tue, 02 Jan 2024 23:02:02 GMT

they wouldn't be able to give u the promotion discount but they have similar plan - but not as good. Ask the agent what plan they could offer you.

Re: changing subscription that is the same price

sal82 — Tue, 02 Jan 2024 23:16:44 GMT

I know what plans they can offer me. They are all in the "change subscription" link.

@Handy1 so they can't downgrade my plan, but I can do it on my own in the "change subscription" link.🤷‍♂️

Re: changing subscription that is the same price

Handy1 — Tue, 02 Jan 2024 23:19:10 GMT

@sal82 I don’t know the criteria only support does i just suspect the won’t downgrade you in price but same price or higher . Well why not if it was my business I wouldn’t let ya drop down on price but upgrade you Ina heart beat . And I’m just a customer like you trying to help