topic Re: Forbidden A1 in Get Support

Forbidden A1

joseph88 — Wed, 03 Jan 2024 10:28:59 GMT

Hello, I signed up under the email **@*** and paid for the plan $34/month (5GB) from last night and the account couldn't be active. It keeps saying Forbidden A1 on a black screen. However, it shows that they charged the money and they can't transfer my number to this account. I need help ASAP to solve the problem. Thank you.

Re: Forbidden A1

softech — Tue, 02 Jan 2024 22:52:14 GMT

@joseph88 can you login using Incognito mode??

if not, please engage support for further assistance

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Forbidden A1

Handy1 — Tue, 02 Jan 2024 22:53:17 GMT

@joseph88 Please submit ticket with support to further assist you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Forbidden A1

joseph88 — Tue, 02 Jan 2024 23:04:19 GMT

Even with Incognito mode, I still couldn't log in.

Re: Forbidden A1

Chalupa_Batman — Tue, 02 Jan 2024 23:04:32 GMT

Hi @joseph88

Just to add. Check this link to see if your number can be ported.

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Restart the app and try logging in to see where you stand. At what point did it give you the A1 error?

Re: Forbidden A1

joseph88 — Tue, 02 Jan 2024 23:25:20 GMT

Yes, I've just checked. It can be ported.

Re: Forbidden A1

softech — Tue, 02 Jan 2024 23:27:54 GMT

@joseph88 you have no service with your PM sim??

did you use the app to subscribe?? do you get to step 6 or just at Step 4 the payment step??

Either way, I think you need to engage PM support as advised above