topic Re: Totally confused in Get Support

Totally confused

JohnCPEI — Wed, 03 Jan 2024 10:30:15 GMT

Well, I can't get any help through the automated system and can't find a way to actually chat or talk to a human being so I'm pretty frustrated at the moment.

Besides having problems with the support service with errors and pages just not showing.

How do I discuss my issues that don't seem to be any of the scripted options?

Re: Totally confused

Handy1 — Tue, 02 Jan 2024 22:18:47 GMT

@JohnCPEI Sorry there no live support but you can use this direct link to contact support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Totally confused

Cheetah24 — Tue, 02 Jan 2024 22:20:18 GMT

@JohnCPEI You can reach the public mobile customer support agents by direct message at, https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Explain the issue to them and they'll respond soon. During these times where there's a large influx of tickets it might take a bit more longer waiting times unfortunately as I've seen from reports from other users.

Re: Totally confused

kb_mv — Tue, 02 Jan 2024 22:23:49 GMT

@Cheetah24 wrote:
During these times where there's a large influx of tickets it might take a bit more longer waiting times unfortunately as I've seen from reports from other users.

@Cheetah24 Seems like every business out there is now relying on the dreaded "due to higher than normal volume of (calls, tickets, you name it)..."

Re: Totally confused

JohnCPEI — Tue, 02 Jan 2024 22:25:10 GMT

I get that it's busy and I don't mind waiting but I'm not getting any useful service. And it's just not working (404 errors, blank pages, etc.) I'll try your suggestion though.

Re: Totally confused

Handy1 — Tue, 02 Jan 2024 22:27:42 GMT

@JohnCPEI Your using chat bot ? Try the link myself or @Cheetah24 sent you its a drift link and will work

Re: Totally confused

kb_mv — Tue, 02 Jan 2024 22:28:59 GMT

@JohnCPEI PM advertises all support online. Having said that it would be nice if their preferred method actually worked. It hasn't in awhile now. The link provided you to direct message CS used to be a fallback thing, now it's the go to way to get things done. In my experience lately, they usually respond in about an hour.

Re: Totally confused

JohnCPEI — Tue, 02 Jan 2024 22:34:02 GMT

Well that's my first issue - the automated support isn't working. Not only not giving me useful information but just malfunctioning itself. I have tried.

Re: Totally confused

Cheetah24 — Tue, 02 Jan 2024 22:36:34 GMT

I don't know I am just guessing; but I have a ticket with them as well, and normally they respond within like 12 hours but now it's been several days and something is going on for sure and I can only guess it's because of the holiday season. 🙂 🙂

Re: Totally confused

Handy1 — Tue, 02 Jan 2024 22:39:02 GMT

@JohnCPEI Don’t reply to the CS agent here this is a public forum only answer personal info question with the agents in private message

Re: Totally confused

JohnCPEI — Wed, 03 Jan 2024 22:59:44 GMT

I know it's not online but requires human intervention.

And my tickets get closed after 24 hours automatically before anyone claims them. At this rate I can't even cancel a service and will have to block Public via the bank.

Re: Totally confused

Handy1 — Wed, 03 Jan 2024 23:02:04 GMT

@JohnCPEI You checking your in box for their reply ? Use this link to check for reply

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

of no reply submit another ticket

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437