topic Stuck in activation limbo in Get Support

Stuck in activation limbo

BonnieC1 — Wed, 03 Jan 2024 10:33:50 GMT

I started activating my son's phone and choose to port his number. He let me know that he lost the phone but didn't tell me. What can I do now? The screen is stuck on confirm your identity for full access and the code is being sent to the missing phone. I just want the phone to work and don't mind if he needs a new nber but I can't even pick that as an option now.

Re: Stuck in activation limbo

Handy1 — Tue, 02 Jan 2024 22:48:49 GMT

@BonnieC1 Please submit ticket with support to help with new number

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

but I can also send you the porting team number private message you can get them to retrigger the port request for you . But first if you don’t have the old carriers sim in phone to reply YES to confirmation text . You will need to call them to see if they can verbally approve the port request

Re: Stuck in activation limbo

BonnieC1 — Tue, 02 Jan 2024 22:42:25 GMT

Okay! Thank you. I will try and reach out to the other carrier and if it does not work. He will need to live with a new number.

Re: Stuck in activation limbo

Handy1 — Tue, 02 Jan 2024 22:49:27 GMT

@BonnieC1 Your welcome best of luck I’m sure you get it sorted out