topic I still cannot activate in Get Support

I still cannot activate

AJAJ — Tue, 02 Jan 2024 21:26:12 GMT

I paid for a plan on Christmas Day. Went through sim activation, paid for plan, went to app to complete activation but got error message. I have been trying to chat for all this time during business hours but it always says chat agent not available. How can this be rectified?

Re: I still cannot activate

Handy1 — Tue, 02 Jan 2024 21:16:52 GMT

@AJAJ Send message to CS agents

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I still cannot activate

Public204 — Tue, 02 Jan 2024 21:17:01 GMT

Were you trying to port in a number or new number

Re: I still cannot activate

softech — Tue, 02 Jan 2024 21:21:58 GMT

@AJAJ

with this error, try this,

Click Logout on top left of the screen
Wait 5 mins for the system to configure on the back end.
Then log in again using the Email and Password.
The app will then sends a code to the Email again,. Enter the code
and you will see the prompt 'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there