topic Re: change my number for code receive in Get Support

change my number for code receive

Jubin — Wed, 03 Jan 2024 18:38:34 GMT

I changed my phone number, from """""""" 211 to """"""""" 898,

but the confirmation code is still going to the previous number.

This is the second time I am sending you a message, I hope you will take care of it soon

please fix it

thanks

Re: change my number for code receive

dany1286 — Mon, 01 Jan 2024 01:14:18 GMT

hello do you want to say that your cell number has not been changed?

Re: change my number for code receive

softech — Mon, 01 Jan 2024 02:42:41 GMT

@Jubin yes, this seems to be a. system problem

But you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email

After you able to log back in, go to Profile page, click Manage EverSafe ID and then you can update the phone number there

https://myaccount.publicmobile.ca/en/account/my-profile

Re: change my number for code receive

Jubin — Mon, 01 Jan 2024 07:52:27 GMT

thank you very much❤️

Re: change my number for code receive

A-L — Tue, 02 Jan 2024 20:40:46 GMT

Echoing what softech stated earlier.

Otherwise you can also see if giving the system some time to update fixes the issues. I find with PM there is often a lag or delay.