topic Re: Incorrect Plan in Get Support

Incorrect Plan

VictoriaMarie — Tue, 02 Jan 2024 18:09:05 GMT

When I signed up, I chose the wrong plan by accident. How do I switch to the correct plan? I meant to select the $29/month option with 30GB of data.

Re: Incorrect Plan

hairbag1 — Tue, 02 Jan 2024 18:23:04 GMT

@VictoriaMarie

you can try to message the Customer Support agents using this link...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Incorrect Plan

VictoriaMarie — Tue, 02 Jan 2024 18:25:14 GMT

Thanks, I will do that.

Re: Incorrect Plan

hairbag1 — Tue, 02 Jan 2024 18:30:12 GMT

@VictoriaMarie

@VictoriaMarie wrote:
Thanks, I will do that.

watch the little envelop icon on top right side of page will be highlighted when they respond. Make sure to include as much account info when you message them...ie: phone number, account number, old cell provider ..etc.

Re: Incorrect Plan

huggin1 — Tue, 02 Jan 2024 19:51:05 GMT

If you can look into "My Account", try to click the icon "change subscrition" then choose the right one to switch it youself.

Otherwise contact CS_agent for help, All Public CS_agent is very nice!