topic Re: Black Friday plan 5g isn’t working in Get Support

Black Friday plan 5g isn’t working

pawyeen_1 — Tue, 02 Jan 2024 18:32:08 GMT

Hi!
My subscription just switched over to the Black Friday plan (I had a 90 day subscription before and I set it to switch after my subscription ended) but so far, my data has only been LTE. My old plan had 5G and I’m quite sure my phone settings haven’t changed over night. I double checked and my phone data is set at 5G auto. Anyone else run into this problem?

thanks

Re: Black Friday plan 5g isn’t working

Chalupa_Batman — Tue, 02 Jan 2024 18:34:00 GMT

Hey @pawyeen_1

Try rebooting the phone and then do a speed test. You can still be in LTE and get up to 250mbps speeds.

What phone do you have?

Re: Black Friday plan 5g isn’t working

Handy1 — Tue, 02 Jan 2024 18:36:24 GMT

@pawyeen_1 .you most likely have your phone set to automatic so when 5G signal is low I’d drops down to 4G/LTE . But even with phone set to LTE up should get better speeds of 100mbs of 4G plan you can do speed text to comfirm

Speed test

https://www.speedtest.net/apps

Re: Black Friday plan 5g isn’t working

pawyeen_1 — Tue, 02 Jan 2024 18:43:56 GMT

Reboot worked! Thanks! Should have thought of that. 🤦🏻‍♀️

Re: Black Friday plan 5g isn’t working

Handy1 — Tue, 02 Jan 2024 18:46:45 GMT

@pawyeen_1 Solution are meant to give to the poster that helped you . Oracles will only remove a self solution anywyas . So seems you should just edit your excepted solution and re assign it to @Chalupa_Batman

Re: Black Friday plan 5g isn’t working

Handy1 — Tue, 02 Jan 2024 18:51:00 GMT

@pawyeen_1 No need apologize we are all customers here like you trying to help . And your new so there’s that too . But we happy to hear your issue is resolved and happy new year