topic International call in Get Support

International call

Haydoor — Tue, 02 Jan 2024 21:59:24 GMT

I purchased the plan of 300 minutes international calls but still not able to make one

Re: International call

Hollister — Tue, 02 Jan 2024 18:31:51 GMT

@Haydoor

What country are you trying to call?

Re: International call

hairbag1 — Tue, 02 Jan 2024 18:33:24 GMT

@Haydoor

which country are you trying to call as there's only limited countrys available in the add-on.

added ..

300 International Long Distance Minutes

Countries included in international long distance include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada. Any unused minutes will roll over to your next cycle.

Re: International call

Chalupa_Batman — Tue, 02 Jan 2024 18:32:50 GMT

Hi @Haydoor

Here is a list of places you can call.

300 International Long Distance Minutes

If it's not on this list, then you won't be able to call it using Public Mobile.

Re: International call

Haydoor — Tue, 02 Jan 2024 18:36:53 GMT

I’m calling Dubai number which seems not included in the countries list . Question is: why the specific countries list is not mentioned before applying to the plan?

Re: International call

Chalupa_Batman — Tue, 02 Jan 2024 18:39:19 GMT

Hi @Haydoor

Actually it is. The list is where you purchase the add on.

If you are unable to use it, you may ask a CS Agent for a refund back to your account. Here's the link to reach them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the top right corner for their reply.

Re: International call

Public204 — Tue, 02 Jan 2024 20:42:54 GMT

When you call the international number did you tried dialing 011 then the country code then the phone number

Re: International call

samehfahmey — Sat, 16 Mar 2024 04:24:05 GMT

purchased the plan of 300 minutes international calls but still not able to make one

Re: International call

softech — Mon, 08 Jul 2024 01:55:26 GMT