topic Re: Payment Method in Get Support

Payment Method

tmvdb91 — Tue, 02 Jan 2024 15:43:06 GMT

How do I remove the credit card Public Mobile has on file? When I go to manage the card, it only allows my to update a new card, rather than just remove it.

Thanks

Re: Payment Method

Handy1 — Tue, 02 Jan 2024 15:44:23 GMT

@tmvdb91 Sorry only support can remove the credit card on file

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment Method

Cheetah24 — Tue, 02 Jan 2024 15:45:46 GMT

If you only have one payment method it cannot be removed I believe, but if you add another payment method the previous one can be removed. Also you can ask a customer service agent to remove it for you if you wish; https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

While they probably will honor the request (I cannot guarantee as I haven't done this); having no payment method also means your subscription will cancel or won't go through.

Re: Payment Method

tmvdb91 — Tue, 02 Jan 2024 15:51:30 GMT

Thanks everyone, I have sent a message to CS_Agents.

Re: Payment Method

hairbag1 — Tue, 02 Jan 2024 15:54:12 GMT

@Cheetah24

the PM customer can't edit out the credit card info themselves. You're right...they can change it..just can't remove it altogeather. There's several reason why a customer would want to remove cc info. Some simply don't trust technology to protect the info. Others are just happy to pay using vouchers. Some customers will only want cell service for a short period of time like a month or two. Without credit card info on file, customer can walk away without risk.