topic plan switch in Get Support

plan switch

jasonwein — Tue, 02 Jan 2024 13:25:50 GMT

I received an offer from another carrier that is a better deal than I currently have with PM. I would like to stay with PM as a very long term customer. I see that you have a current offer that is very close to what the competitor is offering (Boxing Week $29 for 30GB@4Gspeed) but it says it is only available for new customers - but there are reports of existing customers getting this same deal. Can you make the switch on my account to this new offer?

Re: plan switch

Handy1 — Tue, 02 Jan 2024 13:27:48 GMT

@jasonwein We are just customers like you here trying to help . Please submit ticket with support and ask

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: plan switch

kb_mv — Tue, 02 Jan 2024 13:28:01 GMT

@jasonwein We are just customers here like you. You will need to contact CS direct at the link below. Include a screenshot of the competition's offer. They just might say yes. Let us know how you make out.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: plan switch

Phil_Adelphus — Tue, 02 Jan 2024 13:30:57 GMT

@jasonwein You can try your luck with customer service by sending them a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right of this page, or if no envelope then tap your avatar for Messages.

You would also need to take into account the discounts/points you get with PM.

Re: plan switch

mrsblondee — Tue, 02 Jan 2024 20:39:18 GMT

I had success getting a Boxing Day deal after contacting agents a few times. Try your luck before switching.

Re: plan switch

Cloudyday — Tue, 02 Jan 2024 23:04:44 GMT

what do you mean "a few times" - like contacting them on separate days? or just some back and forth with them in one sitting?

Re: plan switch

mrsblondee — Wed, 03 Jan 2024 02:49:01 GMT

Over a few days. When one denied my request, I waited a bit to reach out again and got a different agent. I think it was the 3rd try that worked.