topic Re: Not getting 6 digit code after transferring number ! in Get Support

Re: Not getting 6 digit code after transferring number !

PGY — Tue, 02 Jan 2024 02:52:12 GMT

I have the same problem. Came to PM Jan 1. Replied YES to confirmation text from old provider to transfer the number . Left old provider sim in phone.

Getting inbound calls. NO

Outbound calls: YES

Access data: YES

Text send: NO

Text receive: NO

Messed up: ABSOLUTELY

Please get me in touch with tech support. Thanks

Re: Not getting 6 digit code after transferring number !

hTideGnow — Tue, 02 Jan 2024 02:57:19 GMT

hi @PGY

did you try to reboot your phone ?

if still not receive inbound calls, You can call Public Mobile porting team to get status update. I will send you the porting team number. Please check your Community inbox for my message

Re: Not getting 6 digit code after transferring number !

PGY — Tue, 02 Jan 2024 03:01:56 GMT

Good point, but yes, I did that, twice.

Re: Not getting 6 digit code after transferring number !

Cheetah24 — Tue, 02 Jan 2024 05:22:59 GMT

@PGY I would also raise this issue to a public mobile service agent by direct message; https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.