topic Re: Sim in Get Support

Sim

Darcarr — Tue, 02 Jan 2024 03:50:02 GMT

I have purchased my plan

and it says my phone isn’t compatible with the free eSIM the phone is an Apple 13 pro

Where Can I ask for a refund of my 40$? If we can’t get this to work.

Re: Sim

hTideGnow — Tue, 02 Jan 2024 03:52:08 GMT

@Darcarr

Apple 13 is fully compatible with eSIM, you can download the PM app and continue with the activation.

If it really not moving forward because it thinks your phone is not compatible, please check with CS agent to confirm

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim

Handy1 — Tue, 02 Jan 2024 03:53:00 GMT

@Darcarr The iPhone is eSIM compatible this is an error .chemo your welcome email for the QR code and install . Check you sim manager in phone settings and select the PM sim if you still have issues submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim

Darcarr — Tue, 02 Jan 2024 04:12:13 GMT

There wasn’t a QR code in the email. (My spouses phone I’m trying to set up for him)

hopefully we can get this goin! I did mine ok