topic Confirming identity in Get Support

Confirming identity

Erin9 — Wed, 03 Jan 2024 07:35:31 GMT

Hello, I’m new to public mobile but can’t seem to get past this page. Can anyone help me?

Re: Confirming identity

Yummy — Tue, 02 Jan 2024 01:06:28 GMT

Click on Resend Code and pick email. Then enter code PM will send you.

Re: Confirming identity

Waj — Tue, 02 Jan 2024 01:06:37 GMT

it is sending passcode to that number that ends in 840.

Re: Confirming identity

Waj — Tue, 02 Jan 2024 01:07:31 GMT

when you receive the passcode, put that in those boxes and you should be good to go forward. it is for security reasons

Re: Confirming identity

Handy1 — Tue, 02 Jan 2024 01:10:30 GMT

@Erin9 If you don’t get the option to send code to email instead you can submit ticket with support to help you gain access

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Confirming identity

RavingRaven — Tue, 02 Jan 2024 02:14:39 GMT

@Erin9

Why can't you recieve the texted code? Did you activate with e-sim?

Re: Confirming identity

PGY — Tue, 02 Jan 2024 02:43:09 GMT

I might be similar to Erin9. For some reason I can't receive text messages. When when it does that 2 step, it just times out. The ONLY choice I get is 'resend code', which is a cyclical road to hell. I don't get a choice to send to voice or email. 😞 I fell into a PM whirlpool that has no exit... Round and round and round again. Repeat.

Re: Confirming identity

Korth_ — Tue, 02 Jan 2024 10:48:43 GMT

@Erin9 @PGY

iMessage, RCS, Signal, and some other messaging apps use non-standard extended messaging protocols (to deliver more emojis, sounds, animations, effects, encrytion, etc).

If you're using any one of these then go into the app settings and disable the extra features or force standard plaintext SMS/MMS protocols for the duration of your 2FA sessions. You can re-enable this setting afterwards, if you prefer.

Also, EverSafe will always force you to use SMS for the first 2FA attempt (which I think is stupid, especially if you consider what might happen if your phone not working or is lost/stolen). But second and subsequent 2FA attempts (after you click "Send again") will offer you the choice between SMS and email.

Re: Confirming identity

RavingRaven — Wed, 03 Jan 2024 04:23:10 GMT

@Korth_

Eversafe requires for new activations to confirm their identity after the initial sign in and only sends this one time code by text message. No other option is offered.

Re: Confirming identity

PGY — Wed, 03 Jan 2024 12:45:04 GMT

I had the same problem when coming over to PM. It was resolved quickly.

For me the root problem was not being able to get SMS text messages during the porting transition. Can you send and receive messages? Calls? That will need to be resolved first. You should contact your previous provider by a phone and have them manually disconnect you, emphasize that you can't get SMS texts. Then things will start to work properly. I hope this helps. Good luck.