topic Duplicate PM SIM Activation in Get Support

Duplicate PM SIM Activation

DonLou — Mon, 01 Jan 2024 23:35:51 GMT

My SIM activation and subscription were working fine. Last week I logged into the PM mobile app for the first time to purchase an add-on. During this initial login I was unexpectedly prompted about activating my SIM. It appears I accidentally activated a second PM eSIM, as I now have second PM SIM (eSIM) activation on my phone. I also have duplicate add-on charges (one for each of the duplicate SIM activations?) on my credit card.

Re: Duplicate PM SIM Activation

Handy1 — Mon, 01 Jan 2024 23:31:45 GMT

@DonLou Please submit ticket with support to get things straightened out for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Duplicate PM SIM Activation

TheSterlinger — Mon, 01 Jan 2024 23:31:53 GMT

You can submit a ticket to a Public Mobile CS agent and they can help you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437