topic Unable to activate eSIM in Get Support

Unable to activate eSIM

Amsa — Mon, 01 Jan 2024 23:24:27 GMT

I just switched over to Public Mobile and confirmed with the porting team that my number was successfully ported over from Rogers. However, I cannot active my eSIM and get an error message saying to contact my carrier service. My phone is no longer with Rogers and currently showing "no signal". I've tried to active my eSIM multiple times and restarted my device, reset all network settings, etc. No luck..

Re: Unable to activate eSIM

Handy1 — Mon, 01 Jan 2024 23:26:04 GMT

@Amsa Check you phone setting sim manager and make sure it’s on PM and reboot the phone or try reseting network settings . If still no luck contact support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to activate eSIM

TheSterlinger — Mon, 01 Jan 2024 23:27:05 GMT

If you’ve made sure your phone is eSIM compatible then you can submit a ticket to a Public Mobile CS agent and they can help you get your eSIM fixed.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437