topic eSIM in Get Support

eSIM

James34 — Mon, 01 Jan 2024 22:13:12 GMT

My eSIM does not seem to activate. I tried to transfer everything over Saturday evening, it is now, Monday, and I am still on Bell. I did receive a request from Bell to switch, to which I confirmed yes, but for some reason, my eSIM will not activate.

Re: eSIM

Handy1 — Mon, 01 Jan 2024 22:16:20 GMT

@James34 And you replied yes in the 90 minute window . Will see you the porting team number private message right away . Call the they can give stays update on the port . Or re trigger it if needed . Also leave you with this direct link to support should they be needed for the eSIM to just re provision it

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM

hTideGnow — Mon, 01 Jan 2024 22:20:32 GMT

HI @James34 is that a porting problem or esim?

if your esim cannot install and unable to connect to the network, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437