topic Re: Number Porting Issue - No Incoming Calls in Get Support

Number Porting Issue - No Incoming Calls

GJP0 — Mon, 01 Jan 2024 20:50:08 GMT

I am unable to receive incoming calls after initiating a number port into Public Mobile. I responded YES to the SMS to initiate the port. Please send me the porting team number.

Re: Number Porting Issue - No Incoming Calls

Handy1 — Mon, 01 Jan 2024 20:51:00 GMT

@GJP0 I’ll send you the porting team number private message and they can give status update on the port . Or they can re trigger it if needed

Re: Number Porting Issue - No Incoming Calls

hTideGnow — Mon, 01 Jan 2024 20:51:36 GMT

HI @GJP0

sound like porting was not done

You can call Public Mobile porting team to provide the correct Info and get status update. I will send you the porting team number. Please check your Community inbox for my message

Re: Number Porting Issue - No Incoming Calls

GJP0 — Mon, 01 Jan 2024 21:04:15 GMT

Thank you for providing the number for the Porting Team. I called the Porting Team, updated account information, and they have indicated that the port should now be successful.