topic Re: Unable to activate eSim in Get Support

Unable to activate eSim

ChantalCarta — Mon, 01 Jan 2024 00:36:03 GMT

When I scan the eSim QR Code from my email, it says I’m unable to activate. Please advice

Re: Unable to activate eSim

Handy1 — Mon, 01 Jan 2024 00:47:10 GMT

@ChantalCarta You will need to submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to activate eSim

BKNS27 — Mon, 01 Jan 2024 01:03:44 GMT

@ChantalCarta

What is the make and model of your phone? So we can check to see if it is eSIM compatible.

Re: Unable to activate eSim

ChantalCarta — Mon, 01 Jan 2024 06:24:59 GMT

Tried 6 times, different times of day, said “error 404.” Thank you for your response!

Re: Unable to activate eSim

softech — Mon, 01 Jan 2024 07:00:16 GMT

@ChantalCarta

the 404 error was because you were using Chatbot. Please open ticket by direct message using the link here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

if still have error, please open CS_agent profile by click omg here: @CS_Agent , then click the Send A Message button and compose the message and send

Re: Unable to activate eSim

ChantalCarta — Mon, 01 Jan 2024 21:03:08 GMT

I was unable to submit a ticket…tried many times. Error 404.

Re: Unable to activate eSim

Handy1 — Mon, 01 Jan 2024 21:04:08 GMT

@ChantalCarta Yes from trying on chat bot ?? Instead use this drift link to support it wil work

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437