topic Re: Boxing week deal current customer in Get Support

Boxing week deal current customer

kimfm1 — Mon, 01 Jan 2024 20:41:44 GMT

Hi,

I'm a current customer but saw the boxing week deal (29$/month for 30gb data) is significantly better than my current 35$/month for 3 gb data. Is there a way to match this as a loyal customer or do I need to cancel?

Thanks,

Kim

Re: Boxing week deal current customer

hTideGnow — Thu, 04 Jan 2024 21:06:33 GMT

HI @kimfm1

The plan is for new activations only.

But you can check your luck with PM agent. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember, that plan supposed to be for new activation, so agent has the right to decline your request, although some reported they got it.

Re: Boxing week deal current customer

Handy1 — Mon, 01 Jan 2024 21:37:56 GMT

@kimfm1 Even thou this plan is for new activations only , your best to ask support if they can make an exception . Worked for me today in the 50GB for $34 plan . And I’m loyal existing customer

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Boxing week deal current customer

kimfm1 — Mon, 01 Jan 2024 20:48:23 GMT

Thanks!

Re: Boxing week deal current customer

mrsblondee — Mon, 01 Jan 2024 22:23:05 GMT

Keep asking the Agent for it - be polite but persistent.

Re: Boxing week deal current customer

spunz8 — Mon, 01 Jan 2024 23:06:09 GMT

Yes me too!!! I have 5 lines with public for my family. 3 5G and 2 4G.

Why is it that new customers get a better deal than existing customers???? It’s $41 per month for my whole family for 5 lines difference!!! Do you want me to port out 5 lines??? This is ridiculous.

l would like the same deals as others or I will be leaving to another provider. All 5 of us!

This is insulting!!!

Re: Boxing week deal current customer

mrsblondee — Mon, 01 Jan 2024 23:12:03 GMT

I had success today getting 2 lines switched to the promo plan. Message the agents and put in your request.

Re: Boxing week deal current customer

Good_Man — Tue, 02 Jan 2024 05:33:15 GMT

Lucky you 🙂

I'm still waiting for a positive answer from the CS ... !

Re: Boxing week deal current customer

mrsblondee — Tue, 02 Jan 2024 07:29:16 GMT

Good luck!! Crossing fingers for you. It’s really out of principle that it bothers me they don’t offer it to existing customers.

Re: Boxing week deal current customer

Good_Man — Tue, 02 Jan 2024 21:30:16 GMT

Thanks mrsblondee,

I finally managed to get the $34 package for 50 Gb as an active customer. I did the same as Mrsblondee. Just be patient and stay polite with customer service. Cool 😀👍.

Re: Boxing week deal current customer

mrsblondee — Wed, 03 Jan 2024 02:50:23 GMT

Awesome!! So glad to hear you got it as well 🙂 Congrats!