topic How Long Does it Take to Get Help ? in Get Support

How Long Does it Take to Get Help ?

frogmeister — Mon, 01 Jan 2024 18:06:40 GMT

I have submitted a ticket yesterday but have heard nothing.

I am not receiving calls nor do I see any record of calls in the call log.

I have spent time with Apple and done diagnostics and there appears to be no problem with the phone.

I have reset network settings.

Apple told me that I need to re-provision my network/phone/server ??

Shouldn't have to wait so long for help if I can't even receive calls !

Re: How Long Does it Take to Get Help ?

Handy1 — Mon, 01 Jan 2024 18:07:55 GMT

@frogmeister

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How Long Does it Take to Get Help ?

hTideGnow — Mon, 01 Jan 2024 18:08:35 GMT

HI @frogmeister

submit by direct message agian

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

My experience is usually within an hour or two. Since it has been over a day, no hard to send again

Re: How Long Does it Take to Get Help ?

frogmeister — Mon, 01 Jan 2024 18:12:51 GMT

thanks!

Re: How Long Does it Take to Get Help ?

hairbag1 — Mon, 01 Jan 2024 18:29:48 GMT

@frogmeister

are you a new PM'er...did you just recently port your number in to your new PM account ?

added...check the little envelop icon on top right side of the page. I sent you a number you can call to complete the port process. I think when you initially ported in to PM, it wasn't entirely successful.

Re: How Long Does it Take to Get Help ?

frogmeister — Mon, 01 Jan 2024 18:31:13 GMT

been on public for several years, i forget how many but at least 5 i think

Re: How Long Does it Take to Get Help ?

Handy1 — Mon, 01 Jan 2024 18:43:07 GMT

@frogmeister we are just customers like you here trying to help . You need to use one of the links-at bottom of this page to submit ticket with support in @hTideGnow reply or in my first reply . To check for the reply if you already submitted ticket @frogmeister

Re: How Long Does it Take to Get Help ?

frogmeister — Mon, 01 Jan 2024 18:44:55 GMT

right thanks, i have submitted another ticket and await some help, appreciate your help

Re: How Long Does it Take to Get Help ?

hTideGnow — Mon, 01 Jan 2024 19:06:15 GMT

HI @frogmeister update us how it turns out

Re: How Long Does it Take to Get Help ?

frogmeister — Mon, 01 Jan 2024 19:06:49 GMT

will do

Re: How Long Does it Take to Get Help ?

frogmeister — Mon, 01 Jan 2024 19:41:10 GMT

support "refreshed the network" and asked me to turn off my phone for 2 minutes and then monitor the situation

since i do receive voicemails from calls that i don't receive or even see in the call log, i am wondering whether this might be related to the live voicemail feature that apple has recently implemented ?

i will just have to see how it goes, thanks !

Re: How Long Does it Take to Get Help ?

BrittanyT — Mon, 01 Jan 2024 20:42:28 GMT

Could take couple days if holidays

Re: How Long Does it Take to Get Help ?

frogmeister — Fri, 05 Jan 2024 08:01:08 GMT

This problem has NOT been solved.

People in my favourites list, call me and there is no ring and no record of the call I need help right now please

Thanks