topic CS_Agent in Get Support

CS_Agent

Brent_ — Mon, 01 Jan 2024 17:38:56 GMT

I wish to switch my current 3g plan for a 4g plan for 4 gigs/month, as there is a boxing week sale. If I can't switch because I am a current customer, then I may need to switch providers to access a better plan. Any help would be appreciated.

Re: CS_Agent

Chalupa_Batman — Mon, 01 Jan 2024 17:43:14 GMT

Hi @Brent_

We are all customers like you here. Nobody from Public Mobile monitors this site.

There is only one option that may work. The $40 75GB plan you may be able to get on a technicality but that's a long shot. Reach a CS Agent this link and ask for it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

EDITED: This plan is for new customers only like most of the others. But because it doesn't say that on the front page, it's a technicality and we've had a member here get it by asking a CS Agent. Thanks @kb_mv for sharing their experience.

Re: CS_Agent

hTideGnow — Mon, 01 Jan 2024 17:40:33 GMT

HI @Brent_

check with PM agent. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

remember, that plan supposed to be for new activation, so agent might decline your request, although some reported they got it.

Re: CS_Agent

Handy1 — Mon, 01 Jan 2024 17:40:47 GMT

@Brent_ These plans are for new activations only . How ever if you ask support nicely they might just enable to help

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: CS_Agent

Brent_ — Mon, 01 Jan 2024 18:56:31 GMT

Thanks all for helping. I wasn't able to send private message from my phone, but on a computer have had better luck. So I am contacting CS agent directly and hope to find a solution.

Re: CS_Agent

mrsblondee — Mon, 01 Jan 2024 22:25:36 GMT

Keep asking nicely. I had success today on 2 lines. But we've only been customers for 1 month (no legacy rewards).