topic Re: Can't port out in Get Support

Can't port out

takyanyim — Mon, 01 Jan 2024 16:53:57 GMT

Hello there!

Does anyone know how to contact public mobile by phone?

I’ve been having trouble porting out for five days now, and nobody has responded to my ticket yet.

Thank you very much!

Re: Can't port out

hTideGnow — Mon, 01 Jan 2024 16:55:25 GMT

HI @takyanyim

can you receive text still? account stil active?

please submit a ticket with CS Agent here: (direct message will work)
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't port out

Handy1 — Mon, 01 Jan 2024 16:58:19 GMT

@takyanyim your PM account has to be active to port out leaving PM sim in phone reply YES to the confirmation text to port . But you can submit ticket with support to see if they can verbally approve the port instead

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't port out

hairbag1 — Mon, 01 Jan 2024 17:01:00 GMT

@takyanyim

best is to work with your new network to solve this problem. Keep your PM account active until port away successful...then your PM account is deactivated.

Re: Can't port out

takyanyim — Mon, 01 Jan 2024 17:35:51 GMT

Yes my phone line is still active. I tried calling my new provider to help initiate the port but they said since I have not received the text twice, I need to get Public Mobile to manually do it.

can you initiate the port through self service BOT? If you look at the screenshots of the BOT chat, there is no option to initiate the port.

I’ve not received any text

Re: Can't port out

Handy1 — Mon, 01 Jan 2024 17:33:37 GMT

@takyanyim You can use the direct link in my last reply to support .it will work

Re: Can't port out

takyanyim — Mon, 01 Jan 2024 17:34:54 GMT

Yes my phone line is still active. I tried calling my new provider to help initiate the port but they said since I have not received the text twice, I need to get Public Mobile to manually do it.

can you initiate the port through self service BOT? The BOT screenshots shown 👇

I’ve not received any text

Re: Can't port out

hTideGnow — Mon, 01 Jan 2024 17:35:34 GMT

HI @takyanyim

you have been using chatbot, please use message instead, use my link and you can open ticket

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437