topic Re: Unsubscribe in Get Support

Unsubscribe

Sparky11 — Mon, 01 Jan 2024 15:49:55 GMT

Just wondering if anyone might know this process.Seems difficult to find this in the System.Any tips please advise,Thanks.

Re: Unsubscribe

Handy1 — Mon, 01 Jan 2024 15:56:24 GMT

@Sparky11 In your account payment page> manage subscription

Turn auto subscribe off/on

Or if you know the 4 digit PIN number

*611

Re: Unsubscribe

hairbag1 — Mon, 01 Jan 2024 15:58:34 GMT

@Sparky11

you could also send a message to Customer Support to remove all credit card info from your account to ensure no further charges to your card. Give them as much account info as you can recall. ie: cell number, address, customer name, PM pin number etc

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unsubscribe

Phil_Adelphus — Mon, 01 Jan 2024 16:13:59 GMT

@Sparky11 Do you just want to unsubscribe but keep the account, either in suspension or paying manually, or are you transferring to another provider? If it's the latter then your PM account needs to still be active until the transfer is done otherwise you will lose your current phone number.

Re: Unsubscribe

Yummy — Mon, 01 Jan 2024 17:18:38 GMT

- Stop paying your subscription - turn off autopay - after 90+ days of no pay your account is deleted
- Declare your phone lost/stolen - after 90+ days of no pay your account is deleted
- Port your number to another provider - your account is immediately deleted
- Contact agent to delete your account. And even if they cannot do that ask them to remove your credit card info from a file.