topic Re: Port out in Get Support

Port out

Melkev — Thu, 02 Nov 2023 19:15:35 GMT

For some reason I am unable to send /receive texts or calls. I logged in to my PM account and everything seems fine and my account is up to date. I have sent 2 or 3 help tickets.
With much frustration and the fact that I need my phone for work, I switched to another provider. Now, I cannot get the text message required to let me port out my number. Someone please help

Re: Port out

hairbag1 — Thu, 02 Nov 2023 14:37:40 GMT

@Melkev

heres something to read first..

https://www.publicmobile.ca/en/bc/get-help/articles/porting-out

I'll send a number for you to call to help with port out. Check your Community mailbox, top right side of page.

Re: Port out

BKNS27 — Thu, 02 Nov 2023 14:47:28 GMT

@Melkev

Check to see if there is an outage in your area:

https://istheservicedowncanada.com/status/telus/map

If no outages, private message a CS_Agent to follow with you tickets:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

So keep your eyes on the envelope icon on your computer or tap on your avatar>Messages for a reply on your phone.

Re: Port out

dust2dust — Thu, 02 Nov 2023 14:45:58 GMT

Well now you're in nowhere's ville. Did you leave the prior old sim in a phone and confirm the text when you first tried to get here? Was the prior old account still active? Is it still now?

Re: Port out

takyanyim — Mon, 01 Jan 2024 16:50:10 GMT

Could you please send it to me too? Thanks so much

Re: Port out

hTideGnow — Mon, 01 Jan 2024 16:53:45 GMT

HI @takyanyim

sent , please check