topic Re: processing payment in Get Support

processing payment

bjjw — Sun, 31 Dec 2023 04:24:17 GMT

I have been trying to process payment all day but it keeps saying unable??

Re: processing payment

Chalupa_Batman — Sun, 31 Dec 2023 04:37:37 GMT

You can only try 3 times within an hour and be locked out. If you keep trying within that 1 hour time out, it times you out for another hour. Wait till tomorrow and try using the app as it's super easy. Here''s how. Also, you can purchase a Voucher and dial 611 to make the payment as well.

How to change credit card on phone app

Download the app from the app store if you already haven’t.

Sign into your app.

When your app opens you’ll be in the My Account tab. You will see a plus button at the bottom left above the My Account tab. Click on it.

Once you’ve clicked on it, go to Payments

The next screen you’ll want to click on Manage Subscription.

The next screen will give you the option to change your credit card information when you click on Manage Payment Method.

There you will be able to enter a new credit card and expiry date. Click on Save and you're good to go.

Created by Chalupa Batman

Re: processing payment

softech — Sun, 31 Dec 2023 04:43:24 GMT

@bjjw

the one hour wait might not be enough. If you are in no rush to resume service, please wait a full 24 hours before trying again. Best to login using Incognito mode, and you might also want to try another credit card

if you are in rush to resume service, consider get to get voucher from stores and load voucher using *611. You can buy voucher at SDM/711/London Durg/Shell or online at ding.com/recharge.com (please note buying online has a small service fees)

Re: processing payment

bjjw — Mon, 01 Jan 2024 16:35:14 GMT

I waited over 24 hours and tried with my credit card again and it did not work. How is it possible to not use the same authorized payment after doing the same steps for 3plus years? So frustrated. I filled out a ticket but how do I actually get customer service?

Re: processing payment

bjjw — Mon, 01 Jan 2024 16:47:08 GMT

Followed this step by step and I continue to get the message :Sorry, we’re not able to process this request at this time. Please try again later. I am so frustrated.. how can I get help

Re: processing payment

hTideGnow — Mon, 01 Jan 2024 16:52:40 GMT

Hi @bjjw

I heard support agent cannot really help:, but you can try to submit ticket with agent and ask

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: processing payment

bjjw — Tue, 02 Jan 2024 17:35:23 GMT

Did not work. Thanks for the suggestions. Still waiting on the "ticket" for help...