topic Re: subscription not activated in Get Support

subscription not activated

jasintha2019 — Mon, 01 Jan 2024 15:23:18 GMT

i was with telus prepaid and transfer to public mobile when finish activation i got this message

SUBCRIPTION NOT ACTIVATED ; some one can help me to solve this problem

Cheetah24 — Mon, 01 Jan 2024 15:25:37 GMT

@jasintha2019We are users like you so we don't have access to your account or internal tools. And hence you need to contact the customer service agent in this case. Please click on https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 to send them a direct message indicating your issue.

Handy1 — Mon, 01 Jan 2024 15:28:38 GMT

@jasintha2019 Please submit ticket with support

to help straighten out for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

hairbag1 — Mon, 01 Jan 2024 15:30:30 GMT

here's some reading to help...

softech — Mon, 01 Jan 2024 15:49:39 GMT

try this,

Click Logout on top left of the screen
Wait 5 mins for the system to configure on the back end.
Then log in again using the Email and Password.
The app will then sends a code to the Email again,. Enter the code
and you will see the prompt 'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support:

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there