topic Re: US roaming not working in Get Support

US roaming not working

AtharSyed — Mon, 01 Jan 2024 04:37:11 GMT

Happy new year to all,

I had purchased US roaming plan on December 29 before departing from GTA. It has not worked throughout our drive to Orlando (very inconvenient). Support article suggested to DM @CS_Agent and I have been trying to reach @CS_Agent for over 16 hours but no one has responded.

I am connected to LTE on AT&T network, have enabled data roaming, have rebooted device (Samsung Android) numerous times and still can't make a voice call. I am in Florida for a week and have already lost a few days of this useless add_on. This is truly frustrating. Good to know that agents are available but it would be nice if @CS_Agent would respond.

Appreciate if any one out there could share some wisdom to make this thing work. I have checked all APN and proxy information and it seems to be correct as per the help article.

Cheers

Re: US roaming not working

Sansan — Mon, 01 Jan 2024 04:46:37 GMT

Try switching to 2G and see if that works. If not then try switching to T-Mobile. Then restart your phone. Check your messages. If still no message from CS agent try submitting a ticket to a CS agent again.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US roaming not working

AtharSyed — Mon, 01 Jan 2024 04:42:07 GMT

Thanks for quick reply...

Still says ... Mobile network not available. Which incorrect because it shows me that it is connected to AT&T

Re: US roaming not working

Handy1 — Mon, 01 Jan 2024 04:42:37 GMT

@AtharSyed Make sure your connect to T mobile or AT&T and try phone on 4G/LTE or 2G with just T mobile see if that helps

Re: US roaming not working

AtharSyed — Mon, 01 Jan 2024 04:47:07 GMT

Kudos to you @Sansan At 2G it automatically connected to T-Mobile and that solved the issue.

Happy New Year Mate!

Re: US roaming not working

Phil_Adelphus — Mon, 01 Jan 2024 12:26:17 GMT

@AtharSyed Great that you were given the solution! The reason why 2G on T-Mobile works is that your phone is most likely not VoLTE capable/enabled. Because the US carriers shut down their 3G networks as of 2022 a phone that does not have VoLTE (voice over LTE) will have problems unless in an area where T-Mobile's 2G is still working. So something to be aware of when you are next visiting the USA. FYI here's PM's list of VoLTE phones although it may not be exclusive, scroll down to the bottom of the link. Canada still has a 3G network for now, but it is expected to also shut down at some point in the future (unofficially rumoured to be end 2025 but that's not confirmed).

https://www.publicmobile.ca/en/on/get-help/articles/volte