topic Re: Payment Issues in Get Support

Payment Issues

Yanni_boo — Mon, 01 Jan 2024 05:45:12 GMT

My bank doesn't support online shopping... I've been able to use prepaid Mastercards as payment which has worked... I've been changing cards and can no longer do that. Help!

Re: Payment Issues

softech — Mon, 01 Jan 2024 05:50:57 GMT

@Yanni_boo

can you load extra fund to the same Prepaid Mastercards already on the system?

Yes, PM system sometimes has little hiccup with payment card update. Please wait 24 hours first and try again using Incognito Mode.

if still fails, open ticket with PM support for further investigation

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

If you need the card to make payment urgently, you can either top up that prepaid mastercard, or you can also buy vouchers from SDM/711/London Drug/Shell and then load the voucher using *611

Re: Payment Issues

Yanni_boo — Mon, 01 Jan 2024 05:54:21 GMT

So... It's not letting me open up a ticket...

Re: Payment Issues

softech — Mon, 01 Jan 2024 05:55:31 GMT

@Yanni_boo wrote:
So... It's not letting me open up a ticket...

@Yanni_boo

you were using Chatbot, use this link to message support instead, it will work

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

if still encounter error, send us screenshot

Re: Payment Issues

Yanni_boo — Mon, 01 Jan 2024 07:03:59 GMT

So... I will see if my card is reloadable! Since I still do have it.... If that doesn't work I may still have the voucher option! I think I just changed my plan though, so I hope that doesn't create ongoing errors! Thankie!