topic Re: SIM Activation Problem in Get Support

SIM Activation Problem

adrikhalis — Tue, 04 Jan 2022 20:38:23 GMT

Hi,

I was in the process of porting my number over to Public Mobile and activating my new SIM. I had gotten to the payment page and received a message from credit card company that I was charged for my plan, but the page froze and failed to go to the Summary page. My SIM isn't activated and my number hasn't been ported yet. I tried to activate again but the page now says my SIM card number is invalid and I can't log in to the Self-Serve probably due to my registration not being completed. Any help? 😞

Re: SIM Activation Problem

jerinjohny1 — Sat, 08 Oct 2016 18:55:06 GMT

TRY TO REGISTER AGAIN.ONCE U HAVE ACTIVATED THE SIM PLEASE EMAIL THE PUBLIC MOBILE WITH YOUR NUMBER AND PIN.THEY CAN HELP YOU TO PORT THE NUMBER.MAKE SURE TAT U DONT DEACTIVATE THE CUREENT NUMBER.

Re: SIM Activation Problem

Mary_M — Sat, 08 Oct 2016 18:58:29 GMT

Hey @adrikhalis and @jerinjohny1

Can you both please send me your SIM card numbers via private message?

I'll look into this for you!

Mary

Re: SIM Activation Problem

adrikhalis — Mon, 10 Oct 2016 18:29:35 GMT

Hey @Mary_M, I PM-ed you my SIM number but havent received a reply yet? Should I send it again?