topic Re: customer service in Get Support

customer service

Selina85 — Sun, 31 Dec 2023 18:48:08 GMT

How long does it normally take to hear from from a customer service agent? I've been without a phone for two days due to no service after porting my number...........
Wouldn't care but I kind of need one for work so this isn't the best case scenario

Re: customer service

hairbag1 — Sun, 31 Dec 2023 18:53:55 GMT

@Selina85

heres some reading...

https://www.publicmobile.ca/en/bc/get-help/articles/number-transfer-port-troubleshooting

added..here's a link to send a message to Customer Support...they may be able to assist...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: customer service

Selina85 — Sun, 31 Dec 2023 18:58:47 GMT

Thank you! I'm familiar with the info in the first link - the second link is where I've sent inquiries. No luck getting any responses so far - sent them periodically yesterday.

Re: customer service

hairbag1 — Sun, 31 Dec 2023 19:02:53 GMT

@Selina85

check the little envelop icon on top right side of the page. I'll send you the number for port assistance....

Re: customer service

CellphoneuserP1 — Sun, 31 Dec 2023 23:06:03 GMT

For me it takes less than 24 hours but you response may be with another customer service agent for each mail.

Re: customer service

computergeek541 — Mon, 01 Jan 2024 02:44:31 GMT