topic Re: subscribing in Get Support

subscribing

kell123 — Mon, 01 Jan 2024 00:46:55 GMT

I have spent hours!! trying to set up a subscription. I got as far as setting up my account and bank info. My phone number was not accepted and I read that if I am with Koodo I have to choose a new phone number then contact Public ??? I am not comfortable with that and am afraid of losing the phone number I have had for years. Also when I tried to send a message I was asked for a profile nickname for community chat - that was accepted but then I get a message 'authentication' or something else not right so I could not proceed with a query. I am so close to giving up on PUBLIC!!!

Re: subscribing

Handy1 — Mon, 01 Jan 2024 01:07:27 GMT

@kell123 You only need to pick a temp number of your Koodo account is pre paid not post paid . But in either case you can port it afterwards in your account . Are you using the app to activate ? Not website . But here’s direct link to support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: subscribing

BKNS27 — Mon, 01 Jan 2024 00:59:40 GMT

@kell123

You will be required to pick a temporary number if it is a Koodo prepaid plan.

But you won’t need to do this step if it is a postpaid plan.

Don’t worry because Koodo and PM is part of Telus so it is pretty easy for staff to retrieve your old number.

Once you have picked a temporary number, contact a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Or a number you can call for the Porting department if you need it.

Re: subscribing

computergeek541 — Mon, 01 Jan 2024 01:22:15 GMT

@BKNS27 wrote:
@kell123
You will be required to pick a temporary number if it is a Koodo prepaid plan.
But you won’t need to do this step if it is a postpaid plan.
Don’t worry because Koodo and PM is part of Telus so it is pretty easy for staff to retrieve your old number.
Once you have picked a temporary number, contact a CS_Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Or a number you can call for the Porting department if you need it.

A customer cannot start a number port by calling the porting department.