topic Re: Can't purchase add ons... in Get Support

Can't purchase add ons...

Edsport — Sun, 31 Dec 2023 23:15:59 GMT

Been trying for hours to buy Canada wide add on minutes but keeps getting error message that it can't be done right now...

Re: Can't purchase add ons...

Handy1 — Sun, 31 Dec 2023 23:18:28 GMT

@Edsport Been a few issues about this today might just be the site . But first try clearing web browser cache and cookies and try again incognito / private mode or from another device even try the app also . See if that helps

Re: Can't purchase add ons...

softech — Sun, 31 Dec 2023 23:21:40 GMT

@Edsport

for workarounds before you can buy the add-on, download and use VoIP app TextNow to make the calls

Or you can load money using voucher and then buy add-on after voucher money added to My Account. Get voucher from SDM/711/Shell/London Drug and load voucher using *611

Re: Can't purchase add ons...

Sansan — Sun, 31 Dec 2023 23:21:54 GMT

If the website is not working I belive you can also purchase by call *611 from your phone.

Re: Can't purchase add ons...

Edsport — Sun, 31 Dec 2023 23:38:24 GMT

Had no trouble purchasing it before. I just tried with a different browser and same message.
Sorry, we’re not able to process this request at this time. Please try again later.

Re: Can't purchase add ons...

Handy1 — Sun, 31 Dec 2023 23:39:53 GMT

@Edsport I would suggest waiting one full hour and try again with different browser or try the app instead

Re: Can't purchase add ons...

Edsport — Sun, 31 Dec 2023 23:46:59 GMT

I tried adding funds by clicking on "Add funds using credit card/debit card. Same message.
My credit do work because i tested it on other sites and no problems making a purchase and i called credit card company and no lock on card...

Re: Can't purchase add ons...

Handy1 — Sun, 31 Dec 2023 23:49:17 GMT

@Edsport Yes I believe the cards fine . I say to wait one full hour because to many failed attempts and the site block the card and lock you out for an hour so try in one full hour . You can also submit ticket with support to help

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't purchase add ons...

Edsport — Sun, 31 Dec 2023 23:57:10 GMT

Been trying for hours and an hour have passed between attempts...

Re: Can't purchase add ons...

Handy1 — Sun, 31 Dec 2023 23:58:58 GMT

@Edsport Then use the direct link in last my last reply to submit ticket with support

Re: Can't purchase add ons...

softech — Mon, 01 Jan 2024 00:00:15 GMT

@Edsport try the free workarounds suggested above for now

or try voucher workarounds if you really need the add-on urgently

Re: Can't purchase add ons...

RavingRaven — Mon, 01 Jan 2024 00:23:51 GMT

@Sansan

The $5 Canada wide minutes add on cannot be bought using 611.

@Edsport

Buying a voucher will allow the purchase of the add on. Try muskbird.com for an online voucher purchase of only $5. The surcharge is minimal. Or you can ask an agent to make the purchase for you.