topic Re: authentication for proper customer service in Get Support

authentication for proper customer service

CellphoneuserP1 — Sun, 31 Dec 2023 22:57:16 GMT

What information is required for proper authentication to make a request with customer service ?

Re: authentication for proper customer service

Handy1 — Sun, 31 Dec 2023 23:00:04 GMT

@CellphoneuserP1 They can ask you for any number of things to verify your the account holder

like last payment date the amount . Last 4 digits of credit card the email associated. Or your account number the 4Digit PIN on account your address on file . The alternative phone number on file .Stuff like that for example

Re: authentication for proper customer service

Cheetah24 — Sun, 31 Dec 2023 23:03:38 GMT

Well, this depends on the situation and if you have a question feel free to contact the service agent at, https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437. While we don't know exactly what they will ask, it's basically all the information that you'll have in your account. If you are talking to them on behalf of another user make sure you let them know about it as well so as to avoid any confusion.

Re: authentication for proper customer service

CellphoneuserP1 — Sun, 31 Dec 2023 23:11:14 GMT

The link you provided opens a customer service request. they must have a standard procedure as to what is required to authenticate a user. do they have a document ?

Re: authentication for proper customer service

Cheetah24 — Sun, 31 Dec 2023 23:13:37 GMT

Not really, after you contact them and ask your question (if you have any) they'll ask for verification information (if needed).

I don't quite understand why you need this information exactly before you contact them. It's like if you contact a bank for your account details they'll ask info to verify like your birth-date, your mothers maiden name etc. You cannot know exactly what they'll ask prior as that would for one impose a security risk.