topic Re: error xxx in Get Support

error xxx

dzumaran — Sun, 31 Dec 2023 21:39:31 GMT

i cant login in my account

Re: error xxx

Handy1 — Sun, 31 Dec 2023 21:40:51 GMT

@dzumaran Can you try the forgot password or email option ? To gain access

Re: error xxx

Chalupa_Batman — Sun, 31 Dec 2023 21:41:16 GMT

Hi @dzumaran

Wait just over an hour as you may be locked out. Then go into your browser settings and clear the cache. Then restart your browser again and go into incognito mode. Try to log in again.

Re: error xxx

softech — Sun, 31 Dec 2023 21:41:41 GMT

@dzumaran what was the exact error?? you service with PM still working.?

try login again using Incognito mode. If fails, start with Forgot e-mail and forget password links thee

if issue persists, open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: error xxx

dzumaran — Sun, 31 Dec 2023 21:44:02 GMT

keep error

Re: error xxx

Handy1 — Sun, 31 Dec 2023 21:45:53 GMT

@dzumaran Maybe try to wait one full hour like @Chalupa_Batman mentioned and try again incognito private mode or from another device o can also try the the app instead of still no luck then please submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: error xxx

dzumaran — Sun, 31 Dec 2023 21:51:25 GMT

the same, i cant use the account

Re: error xxx

Handy1 — Sun, 31 Dec 2023 21:53:21 GMT

@dzumaran You should wait one full hour before trying again . It’s only been 6 mins . Also if you have no service at the moment you can buy payment vouchers and load them *611

Re: error xxx

Chalupa_Batman — Sun, 31 Dec 2023 21:57:47 GMT

Hey @dzumaran exactly what I and @Handy1 have said. Wait just over an hour and try again. Then follow the instructions below.

Re: error xxx

HALIMACS — Sun, 31 Dec 2023 21:58:21 GMT

So @dzumaran , were you trying on the website or the app?

If one, try the other. Sometimes folks have better luck with one method vs the other.

Website: https://myaccount.publicmobile.ca/

App: Download App | Public Mobile

Re: error xxx

dzumaran — Sun, 31 Dec 2023 22:02:39 GMT

app , website, other browser.. and the same **bleep**

Re: error xxx

hairbag1 — Sun, 31 Dec 2023 22:43:13 GMT

@dzumaran

when did your last renewal expire ? If it's been in excess of 89 days...your account is deactivated at day 90. You'd need a new sim to start a new account.

Re: error xxx

dzumaran — Sun, 31 Dec 2023 22:48:49 GMT

i dot have any sim, i am trying buy a suscription for the boxing week

Re: error xxx

HALIMACS — Sun, 31 Dec 2023 22:51:52 GMT

@dzumaran

OH - well you need to either get a physical SIM at a corporate Telus or Koodo location -or- purchase an e-SIM from this site in the SHOP tab above. (if the device supports e-SIM)

Then, go to the APP and go through the activation process. It can ONLY be done on the app.

Re: error xxx

Handy1 — Sun, 31 Dec 2023 22:56:54 GMT

@dzumaran So if you created account and waiting for the sim to arrive sim cards and eSIM are free from PM right now . But if you need one sooner call around to local Koodo Telus store to pick up or order from Amazon $4.99 there . Your not going to get to a store until at least tue now so Amazon my be best choice or wait for your sim to arrive