topic Re: Account Question in Get Support

Account Question

redz514 — Sun, 31 Dec 2023 21:30:26 GMT

Hello,

I have a question, I recently changed to a new plan that is supposed to be 5G but on my phone (samsung s21 ultra) it still shows that I am connected on a 4G network. How Can I switch it to the 5G network?

Re: Account Question

Chalupa_Batman — Sun, 31 Dec 2023 21:17:05 GMT

Hey @redz514

Sometimes the phones won't show 5G per say but you still get 5G speeds. I'd recommend just rebooting your phone, then do a speed test. You'll see 5G speeds of up to 250mbps. Try that and let us know if that works.

Re: Account Question

softech — Sun, 31 Dec 2023 21:21:42 GMT

@redz514 make sure network mode on your phone shows 5G. Also, make sure power save and data save mode are both disabled

But remember one thing, your 5G plan is a 5G speed plan, it allows you to get upto 250Mbps on either 5G or 4G networks. So, you can be using the 5G speed on the 4G/LTE network. Run a speed test and see if you have a speed over 100Mbps

Re: Account Question

redz514 — Mon, 01 Jan 2024 19:36:35 GMT

okay thanks, i didn't change anything but after I posted this, its now showing 5G instead of 4G. Thanks.