topic Subscription Not Activated in Get Support

Subscription Not Activated

ping_user — Sun, 31 Dec 2023 21:09:06 GMT

Hello,

I'm a new Public Mobile (PM) customer and trying to port my existing number over, but receiving 'Subscription Not Activated' message in the PM mobile app during the activate subscription step.

During the setup, I typed in my existing phone number and the IMEI number and continued, now I'm on the 'Subscription Not Activated' message. I've read through some of the other posts which by the sounds of it, instead of typing in the IMEI number I should've went the other route of providing my Account number information, etc.

I tried logging out and back into the Public Mobile app, but its just stuck at the 'Subscription not activated' message. I also tried removing the app and re-installing, to see if it will allow me to restart the activation process, but still I'm in the same loop as before.

Reading through some other posts, some had advised of CS_Agent, and I've sent a message to CS_Agent about it. I'm not sure how long it will take to get a reply back, but just wondering if that is the correct process to go through? And or is there someone else that I need to send a message to in regards?

Re: Subscription Not Activated

softech — Sun, 31 Dec 2023 21:12:03 GMT

@ping_user

try this,

Click Logout on top left of the screen
Wait 5 mins for the system to configure on the back end.
Then log in again using the Email and Password.
The app will then sends a code to the Email again,. Enter the code
and you will see the prompt 'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Subscription Not Activated

Chalupa_Batman — Sun, 31 Dec 2023 21:12:22 GMT

Hello @ping_user

You can reach a CS Agent via this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watch the top right corner for their reply

Re: Subscription Not Activated

ping_user — Sun, 31 Dec 2023 22:02:10 GMT

Thanks. I tried logging out and back in, but unfortunately it does not help. I go through steps #1 to #4, then I get the 'Subscription Not Activated' message. I do not get far to see the message you had posted in step #5.