topic Re: Trouble porting number in Get Support

Trouble porting number

BillCanada1 — Sun, 14 Jan 2024 16:03:36 GMT

Unfortunately I entered the incorrect account number when I requested to port a number from another carrier over to Public Mobile. I did get the text from that carrier and replied YES to porting the number over but I got a text a few hours later from PM telling me they are having trouble transferring the number. I do have the correct account number now. Should I try again through the Public Mobile app or will that screw things up even worse because in my account information it does show the number was changed even though the porting hasn’t gone through.

Re: Trouble porting number

kb_mv — Sun, 31 Dec 2023 20:17:36 GMT

@BillCanada1 you need to contact the porting team, they can help you out. Check your messages, I'll send you the number to call.

Re: Trouble porting number

TheSterlinger — Sun, 31 Dec 2023 20:17:53 GMT

No problem, I will send you the number to reinitiate the porting request. Check your messages by clicking avatar and inbox.

Re: Trouble porting number

BillCanada1 — Sun, 31 Dec 2023 20:18:37 GMT

Thank you.