topic Re: Need help for over payment in Get Support

Need help for over payment

Ping520 — Sun, 31 Dec 2023 19:19:41 GMT

Because my credit card was expired, my payment was not processed. Last night when I updated my credit card and paid the bill, I found it charged me twice. Can Any customer service help me? Thank you

Re: Need help for over payment

Handy1 — Sun, 31 Dec 2023 19:21:06 GMT

@Ping520 First ensure one charge is not pending , if both charges are posted please submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need help for over payment

Ping520 — Sun, 31 Dec 2023 19:33:31 GMT

I sent a private message through the link. But didn’t get feedback.

Re: Need help for over payment

Handy1 — Sun, 31 Dec 2023 19:36:18 GMT

@Ping520 They usually reply with in the hour sometimes longer hopefully today being new years they don’t close early typical hours are 9am-10pm EST but

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need help for over payment

Ping520 — Sun, 31 Dec 2023 19:43:52 GMT

I see and thank you! Happy new year

Re: Need help for over payment

Handy1 — Sun, 31 Dec 2023 19:44:35 GMT

Happy new year too you too @Ping520