topic Account number in Get Support

Account number

Carab — Sun, 31 Dec 2023 19:23:43 GMT

Where do I locate my account number When I look up my account all that is there is my name and email address. My phone number is not listed and there is no account number showing.

Re: Account number

Handy1 — Sun, 31 Dec 2023 19:28:14 GMT

@Carab Is there in your account profile page . Tap the icon to reveal full account number notice above first red circle in pic says account number tap the icon to the right of it @Carab

profile tabs

Re: Account number

Carab — Mon, 01 Jan 2024 18:00:59 GMT

that wont work either I have an eversafe account but no account number or phone number associated only my name and phone number When I message customer support they say there is no account associated with my email yet they charged me $207 when I tried to change my plan even though it was never activated They will not respond to my messages any longer.

Re: Account number

Handy1 — Mon, 01 Jan 2024 18:02:22 GMT

@Carab You really need to work with support and ask for your case to be escalated to senior staff

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account number

hTideGnow — Mon, 01 Jan 2024 18:04:26 GMT

HI @Carab

your account still active? you have used the correct email address to login ? Maybe you have multiple accounts with PM and used different email address?

But seems like you need CS agent help at this point. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437