topic Re: esim problem in Get Support

esim problem

daredevil604 — Sun, 21 Jan 2024 16:50:35 GMT

Hi,

When I joined Public Mobile. I used my IMEI # for physical sim instead of IMEI # for esim. What should I do to get this rectify?

Re: esim problem

daredevil604 — Sun, 31 Dec 2023 19:21:38 GMT

How do I get a new esim QR code?

Re: esim problem

Handy1 — Sun, 31 Dec 2023 19:22:11 GMT

@daredevil604 submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: esim problem

daredevil604 — Sun, 31 Dec 2023 19:30:14 GMT

Thank you! I have contacted CS agent.

Re: esim problem

Handy1 — Sun, 31 Dec 2023 19:31:39 GMT

@daredevil604 They usually reply with in the hour l sometimes longer but

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: esim problem

LitlLdy — Sun, 31 Dec 2023 20:11:24 GMT

@daredevil604 wrote:
How do I get a new esim QR code?

@daredevil604 , the CS_Agent may tell you to purchase an eSIM or SIM Card. Sometimes they will provide an eSIM QR Code for a Customer for free but often will not! They also may credit your account for one. It all depends on how they are asked & which CS_Agent you get!

Please post an update on the results.