topic Re: 7b1 not activated on the network in Get Support

7b1 not activated on the network

Debi34 — Sun, 31 Dec 2023 18:38:12 GMT

After 2 days and raising a ticket I still have this issue , 2 CS reps have failed to help I am a new customer and have never been able to make a call how do I get my money back and cancel my subscription

Re: 7b1 not activated on the network

will13am — Sun, 31 Dec 2023 18:40:34 GMT

@Debi34 , the community consists of customers helping customers. You will have to rely on the CSA team to address the problem you are having. What exactly have they said/done to resolve the issue?

Re: 7b1 not activated on the network

hairbag1 — Sun, 31 Dec 2023 18:41:29 GMT

@Debi34

if you're sure you have no desire to stay with PM, you can talk to your bank and initiate a charge back. That will cancel your account.

Re: 7b1 not activated on the network

Debi34 — Sun, 31 Dec 2023 18:43:14 GMT

Thanks for the information

Re: 7b1 not activated on the network

Debi34 — Sun, 31 Dec 2023 18:47:00 GMT

I can't make a call only receive a call the account has been checked and is active and shows no problems at their end . I have tried the SIM in 2 unlocked phones and get the same issue it's either the SIM or the service that has the problem

Re: 7b1 not activated on the network

hairbag1 — Sun, 31 Dec 2023 18:49:34 GMT

@Debi34

it could be the port process has failed to complete successfully. Click the envelop icon on top right side of the page...I'll send you the number to call for port assistance.

Re: 7b1 not activated on the network

Debi34 — Sun, 31 Dec 2023 18:57:27 GMT

No number ported I chose a new number

Re: 7b1 not activated on the network

hairbag1 — Sun, 31 Dec 2023 19:07:24 GMT

@Debi34

you'll have to wait for CSA to help you, I'm afraid. If it's been 24 hours since you sent them a message, send 'em a follow-up message and request to have your concern escalated as you've been waiting for so long.

Re: 7b1 not activated on the network

Debi34 — Sun, 31 Dec 2023 19:13:28 GMT

I have all ready raised a ticket and waited what can CSA do that already has been checked out ???