topic Re: Advice please in Get Support

Advice please

Cathp — Sun, 31 Dec 2023 17:42:57 GMT

I have just changed to the $29 30gb plan.

I started this process just before renewal so as not to lose to many paid days. Due to the length of time it took for approval and the time between agent getting back, sometimes 18 hours the renewal day passed and now I have to pay again 2 days into the old subscription.

Is there any recourse, and does anyone in the community have email of someone who can take care of this, agents are not able to.

Re: Advice please

kb_mv — Sun, 31 Dec 2023 17:53:14 GMT

@Cathp I don't think it matters. If you were already signed up you would not be eligible for the $29/30GB plan as it is for new activations only.

Re: Advice please

Handy1 — Sun, 31 Dec 2023 17:53:30 GMT

@Cathp You would need to ask support but highly unlikely and anyone they help with plan changes . It’s as immediate plan change and not one they can change for next renewal . So the fact you got the new activation only plan that’s not even for existing customers consider yourself lucky for only having to pay for extra month to get locked into such a great plan is my thought . I had to create a new account and email with new sim to get Boxing Day promo . So i say congrats to you . Wish I was able to do that

Re: Advice please

Cathp — Sun, 31 Dec 2023 18:08:17 GMT

Thanks, wishfull thinking I guess.

Thought timing would be good, guess not.

Saw a lot of people were able to get it

Re: Advice please

Handy1 — Sun, 31 Dec 2023 18:12:01 GMT

@Cathp A lot maybe but certainly not all . Curious are you in the old rewards too or the new points system

Re: Advice please

Cathp — Sun, 31 Dec 2023 18:13:51 GMT

Old rewards

Re: Advice please

Handy1 — Sun, 31 Dec 2023 18:14:51 GMT

@Cathp very nice 👍🏻 thanks for sharing and happy new year 🥳

Re: Advice please

Cathp — Sun, 31 Dec 2023 18:17:38 GMT

Many thanks