topic Slow download speed in Get Support

Slow download speed

Keldis — Sun, 31 Dec 2023 17:37:48 GMT

I've recently changed from a 4g to a 5g plan for myself and my kids, but I'm only getting 2-10 mbps download speeds in good service areas. How do I fix this? Some of our phones are not 5g compliant, regardless I would expect faster download speeds.

Re: Slow download speed

fixin — Sun, 31 Dec 2023 17:47:30 GMT

@Keldis, ask an agent for help here via the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Slow download speed

hairbag1 — Sun, 31 Dec 2023 18:12:51 GMT

@Keldis

try this...in you phone settings..select LTE, not 5G. Let us know if this helps.

Re: Slow download speed

Keldis — Sun, 31 Dec 2023 19:51:33 GMT

I don't even get an option for 5g on my phone, s20 fe, 5G capable. I almost feel as though my SIM programming is stuck in 3G speed