topic Wrong MEID in Get Support

Wrong MEID

Greg22 — Sun, 31 Dec 2023 16:18:22 GMT

Hello, I think I made a typo for the MEID. I received a message from Public Mobile telling me they will contact me shortly but nothing. I tried the chatbot but it redirects to me submit a ticket with 404. I tried to clean the cache and it's still 404, what to do? I can't manage to contact the support.

Re: Wrong MEID

Handy1 — Sun, 31 Dec 2023 16:22:57 GMT

@Greg22 Best to use old providers account number and ignore the IMEI . Will send you the porting team number private message and give the old provider account number and they can retrigger the port request for you . Check your community box for the number or use this link to the in box for number

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Wrong MEID

softech — Sun, 31 Dec 2023 16:22:26 GMT

@Greg22

better to use account number instead of IMEI/MEID

There is a number to call to talk to live support and provide them the account number back, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Wrong MEID

Greg22 — Sun, 31 Dec 2023 16:26:44 GMT

Thanks!

Re: Wrong MEID

Starca — Sun, 31 Dec 2023 18:22:50 GMT

Could you give me the phone number? I have same issue. Thanks

Re: Wrong MEID

softech — Sun, 31 Dec 2023 18:36:25 GMT

@Starca Sent

Re: Wrong MEID

Mehri1 — Thu, 05 Dec 2024 23:36:47 GMT

Can you please send me the contact number as well. I have a same problem. Thanks