topic Re: Switching Subscription in Get Support

Switching Subscription

Mike006 — Sun, 31 Dec 2023 15:30:22 GMT

I have some built in savings right now: $2/month for loyalty and $2/month for paperless (I think). I’m considering switching my subscription but it says I “will lose all current promotions “. Is that different from my savings or will I lose those perks by switching. I ask because when I went to pay for my new one, it didn’t look like I had my $4/month savings. Thanks for any help!

Re: Switching Subscription

softech — Sun, 31 Dec 2023 15:31:56 GMT

@Mike006

the promotion it is talking about are just those activation promotion, like those extra data bonus for so many months, not the monthly rewards you are getting

You can freely change plan and it wont' affect your current rewards, also confirmed by Community Manager here:

https://productioncommunity.publicmobile.ca/t5/Announcements/FAQ-amp-Troubleshooting/td-p/986594

Will I be moved to the new rewards program if I change my plan?
Changing your plan won’t automatically transfer you to our new Public Points rewards program. If you’re currently on our legacy rewards program, you will continue to stay on it. However, we encourage you to explore Public Points, as it opens up even more opportunities for savings.

Re: Switching Subscription

Handy1 — Sun, 31 Dec 2023 15:43:29 GMT

@Mike006 You will keep your old $ rewards , changing plans won’t affect that I can confirm . There tied to your account not your plan

Re: Switching Subscription

Camera4617 — Sun, 31 Dec 2023 17:30:01 GMT

There is no '$2/month for paperless ' on PM. Everything is paperless by default and there is no bills at all as it is 'prepaid' service.

Re: Switching Subscription

softech — Sun, 31 Dec 2023 17:31:55 GMT

@Mike006 the $2 is not for paperless but for Autopay rewards