topic Re: Add ons in Get Support

Add ons

Lorde — Sun, 31 Dec 2023 02:54:41 GMT

I accidently added a US add on. I don't need it until January 7th.

Re: Add ons

Handy1 — Sun, 31 Dec 2023 02:57:49 GMT

@Lorde Submit ticket with support and explain to them what happened and if they can revese it for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Add ons

HALIMACS — Sun, 31 Dec 2023 03:00:12 GMT

@Lorde

before you go through the trouble of requesting it be reversed until closer to your departure, how long will you be in the US?

since they’re good for 15 days it may very well cover your time there depending on duration.

Re: Add ons

Lorde — Sun, 31 Dec 2023 03:01:43 GMT

Thank you very much.

Re: Add ons

Lorde — Sun, 31 Dec 2023 03:20:51 GMT

I am going there for 21 days. I will have to get another add on after the 15 days is up as it is.

Re: Add ons

HALIMACS — Sun, 31 Dec 2023 03:23:08 GMT

In which case, you needn’t do anything since you’ll need a 2nd one anyway.

30 days from yesterday you’ll be back.

Re: Add ons

Handy1 — Sun, 31 Dec 2023 03:23:28 GMT

@Lorde Also note that to rebuy very same US add on you have to wait 24 hours after the first one ends . Or you need to buy a different US add on . But keep the link to support handy and they can apply the very same add on for you back to back on day 15 of your trip

Re: Add ons

Lorde — Sun, 31 Dec 2023 03:32:00 GMT

I wanted to get the 3gb data add on for the first 15 days then an add on with no data and half the price for the rest of the time.

Re: Add ons

Handy1 — Sun, 31 Dec 2023 03:33:42 GMT

@Lorde Then you be fine and won’t need the help of support to rebuy very same one back to back and can jsy do it yourself in your account . Enjoy your trip and happy new year 🥳

Re: Add ons

Lorde — Sun, 31 Dec 2023 03:36:18 GMT

Thank you for your help.

Re: Add ons

Lorde — Sun, 31 Dec 2023 03:37:05 GMT

Thank you for your help.