topic Re: Request QR code for eSIM in Get Support

Request QR code for eSIM

Ryaan — Sun, 31 Dec 2023 03:13:53 GMT

the eSIM was not installed in my phone. May you send me the QR code for eSIM? thanks

Re: Request QR code for eSIM

Handy1 — Sun, 31 Dec 2023 03:15:54 GMT

@Ryaan Check your welcome email for the QR code and you can scan it with phone to instal if . If no luck submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Request QR code for eSIM

softech — Sun, 31 Dec 2023 03:21:26 GMT

@Ryaan

sometimes the app might have already installed the esim on your phone. Check the SIM manager or Settings > Cellular

If not, check if you got any Welcome email from PM, there is a QR code there

Re: Request QR code for eSIM

RavingRaven — Sun, 31 Dec 2023 03:25:15 GMT

@Ryaan

If you don't have one in your welcome email you will need an agent to approve a credit for a physical Sim card so you can gain access to your self serve account. Then if you still want the esim the agent will credit it too once you purchase it.

Re: Request QR code for eSIM

Ryaan — Sun, 31 Dec 2023 03:25:30 GMT

It was unable to be activated

Re: Request QR code for eSIM

Ryaan — Sun, 31 Dec 2023 03:26:50 GMT

I tried to install eSIM from QR code in from email, but could not activate it.

Re: Request QR code for eSIM

RavingRaven — Sun, 31 Dec 2023 03:27:55 GMT

@Ryaan

What kind of phone do you have?

Re: Request QR code for eSIM

Ryaan — Sun, 31 Dec 2023 03:30:50 GMT

I have a QR code in my email. when I scanned and installed it, it says "Unable to Activate eSIM" in the new iPhone 14.

Re: Request QR code for eSIM

softech — Sun, 31 Dec 2023 03:32:35 GMT

@Ryaan so, nothing installed by the app? check Setting > Cellular screen once more

If not, you might need to ask PM support to regenerate you a new one.

Re: Request QR code for eSIM

Ryaan — Sun, 31 Dec 2023 03:35:57 GMT

how to regenerate new one ?

Re: Request QR code for eSIM

Ryaan — Sun, 31 Dec 2023 03:40:28 GMT

How to contact PM support to regenerate a new one.?

Re: Request QR code for eSIM

HALIMACS — Sun, 31 Dec 2023 03:42:40 GMT

@Ryaan

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Request QR code for eSIM

LitlLdy — Sun, 31 Dec 2023 03:45:37 GMT

@Ryaan wrote:
I have a QR code in my email. when I scanned and installed it, it says "Unable to Activate eSIM" in the new iPhone 14.

@Ryaan , have you tried these steps below? It worked for me to activate eSIM on my iPhone!

Reboot your phone.

In cellular settings make sure that ‘Turn On This Line’ is selected & reboot your phone. (You may need to reset network settings then reboot)

I tried 3 times to respond & it keeps getting deleted!

Re: Request QR code for eSIM

Ryaan — Sun, 31 Dec 2023 04:13:01 GMT

tried but still did not work