topic Re: Transfer number from CTExcel to PM in Get Support

Transfer number from CTExcel to PM

YIWEI — Sat, 25 Nov 2023 00:48:22 GMT

In the transfering number processing, the previous service provider CTExcel is not on the list. And CTExcel only provided the PIN for transfering instead of account number. I tried to contact the CS_agent by private message, but no one responded my question since last day. What i have to do is just waiting for their answer or there are some better ways to get support?

Re: Transfer number from CTExcel to PM

Chalupa_Batman — Sat, 25 Nov 2023 00:55:33 GMT

Best advice would be is to go into your mail box upper top right corner, you'll see "Inbox" and an arrow. Click on the arrow and hit SENT. CLick on the message you sent and ask for an update. THey are super busy today being black Friday.

Re: Transfer number from CTExcel to PM

Karushifa — Sat, 02 Dec 2023 15:35:59 GMT

Try to select Telus for previous provider, and type the PIN to account number, I succeed by doing that.

Re: Transfer number from CTExcel to PM

GeorgeW5579 — Sun, 31 Dec 2023 02:54:02 GMT

Hello Karushifa, the PIN from CTexcel is 4 digit, and the public mobil app requires at least 5 digit account number, which it stucks there.

Re: Transfer number from CTExcel to PM

Karushifa — Sun, 31 Dec 2023 02:46:25 GMT

Hi, if you are porting from CTEXCEL to Public Mobile, ask their agent for your account number which will be 8 digits. Not the PIN. I asked them last time, that's the only way you can get your account number of your CTEXCEL number. And you probably should use this number to porting your number.

Re: Transfer number from CTExcel to PM

harvey300 — Fri, 23 Aug 2024 18:55:48 GMT

hi Karushifa,

Could you give a detailed steps,which web page to do ?

Re: Transfer number from CTExcel to PM

hTideGnow — Fri, 23 Aug 2024 19:00:32 GMT

hi @harvey300

porting in from CTExcel?

first check if it is eligible to port into PM first:
https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

if it is , I suggest you to get a new number during activation. Once account is activated, you can then open ticket with PM support agent and ask them to port the number for you. Less form to fill in and less confusing

Re: Transfer number from CTExcel to PM

harvey300 — Fri, 23 Aug 2024 19:17:47 GMT

Hi hTideGnow,

Thank you for your reply. My current ctexcel is eligible for transfering.

I need to keep my old phone number during transfering. What the meaning of “get a new number” in your answer?